A Company You Can Trust
by Staff Writer
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Spring has arrived, and the temperatures will soon climb to the place where air conditioning is not only comforting, but necessary. It’s also the time when air conditioning systems need to be replaced or serviced. There are many companies from which to choose when you have need of such services, so why should you call Reliable Heating and Air? Because you can trust them to do the job right at a fair price! Dan and Barbara Jape, owners of Reliable Heating and Air, started the company in 1978 and have provided a quality service experience for thousands of metro Atlanta homes and businesses for more than 30 years. Their commitment to customer satisfaction has been an integral part of their business philosophy from the beginning. "Our desire is to provide the best products and services at a fair and reasonable price," explains Dan. "Our goal is to leave each and every customer with a smile on their face. I always treat my customers like I would want to be treated — with fairness and respect."

To achieve their high level of service, Dan and Barbara have found the correct combination after many years. Reliable hires, trains, and keeps top quality people while utilizing the best equipment available in the marketplace. "We take care of our employees and give them the best and newest tools and equipment to do the best job possible," remarked Dan. Reliable Heating and Air employees are some of the very best technicians and installers in the industry, each with a minimum of 10 years of experience. Every technician is factory trained and certified, holding EPA cards to be sure refrigerant is handled properly. "Each of our installers and technicians are trained to handle R410a refrigerant. A number of other heating and cooling dealers have no experience in it at all," Dan comments. Reliable Heating and Air is clearly a leader in this product, having installed thousands of these machines since they came out in the late 90s. The rest of Reliable Heating and Air’s formula for success comes from using top quality products from the best manufacturers. Reliable installs systems from Trane, Carrier, Lennox, and American Standard. By offering a selection of the best equipment available on the market, Reliable is able to choose the right systems for each and every customer, not just what one company offers. "There is a trend in a lot of air conditioning companies to carry only one brand of equipment, and the right product is what they happen to have in stock. There is no way one manufacturer can supply the correct piece of equipment for all different applications," Dan says. Reliable can customize a job for any customer’s needs and choose the correct brand for the job. When a customer buys a new heating and cooling system from Reliable Heating and Air, they are given a free one-year preventative maintenance contract. If kept in effect after that first year, a lifetime warranty will be provided. "I guarantee you will never spend another penny on any problems. Just let us keep your system running at peak efficiency and capacity," Dan says.

Most people are unprepared for a problem with their heating and air conditioning systems. Reliable Heating and Air makes it easier to deal with the unexpected. "We work on existing homes and retrofit or change out existing equipment. We first visit the home to do a complete system and duct evaluation," shares Dan. "When we go to a potential customer for their free evaluation, we take exact measurements, evaluate the equipment and supply needs, and offer the client a complete computer-generated estimate on the spot. After the customer accepts the proposal, we can start work immediately, usually within a few days. We can also do same-day replacements of condensers and coils."

But you don’t have to wait until it breaks to call Reliable Heating and Air. Dan will come to your home, free of charge, to advise you on how to make you and your family more comfortable while saving money on your system. You can always count on unbiased, no-nonsense, straightforward advice from Dan. That is one of the many reasons he has earned thousands of loyal customers over the years. "We have earned many customers just from giving honest second opinions. Often people will be talked into upgrades that they don’t need and that don’t offer them any real value," Dan continues. Reliable has a reputation for proposing the correct efficiency and type of equipment for the customer, not what brings the most sales commission.

Reliable Heating and Air was voted the Best of the Best by the readers of Around Town Magazines in Woodstock, Roswell, East Cobb, Alpharetta/Milton/Windward, and won Consumer Choice Awards for 2002 — 2006. Dan Jape served as president of the North Metro chapter of Conditioned Air Contractors of Georgia for three years and was on the Lennox Southeast Region Dealer Advisory Council. He worked for three years on the Carrier Partners in Development Factory Advisory Team, helping design the new mid-efficiency Carrier furnace that is used in thousands of homes and businesses today.

In addition to a full line of furnaces, coils, and air conditioners from simple to complex, Reliable Heating and Air sells and installs humidifiers, dehumidification systems, UV lights that kill and prevent airborne bacteria, mold, and mold spores, and even a whole-house air cleaner system that removes 99.8% of airborne allergens and dust particles from the air you and your family breathe. With more than 35 years of experience, Dan Jape of Reliable Heating and Air is the right person to trust for your heating and cooling questions. If you are looking for quality, commitment to customer service, and competitive pricing, Reliable Heating and Air will go above and beyond your expectations. For more information, or to receive a free in-home, on-the-spot estimate, please call Dan at (770) 594-9969.